GTSS has been serving the Chapin area since 2009, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

2018: What to Expect from Technology

2018: What to Expect from Technology

2017 saw the rise of many great technology solutions for small business, including an explosion of popularity in business intelligence, artificial intelligence applications, and machine learning. Meanwhile, other established technologies have continued their domination of the industry. What can your organization look forward to seeing on the forefront of the small business technology race in 2018?

We’ll take a look at some of the upcoming and emerging technologies that your business may want to consider for future investment.

Artificial Intelligence
Artificial intelligence in terms of business use consists of analyzing data to create better outcomes, remake the customer experience, and completely change the way that organizations conduct themselves through the use of automation. Artificially intelligent technology can help to streamline operations and the customer experience through the implementation of chat bots and other machine-learning capabilities. However, researchers have recommended that AI be limited to specific roles rather than broad concepts, as too much of a lack of focus could lead to poor performance as a whole, deterring organizations from implementation in the future.

Even if businesses aren’t implementing artificial intelligence as soon as possible, 59% of businesses are still collecting information so that they can benefit as much as possible from such an integration. By taking this proactive stance on artificial intelligence, they are ensuring that they can hit the ground running when it comes time to do so.

Intelligent Analytics
Analytics have become an increasingly important part of doing business. This is because the availability of data, and software that allows for the analysis of said data, creates an environment where better decisions can be made using this analysis. By taking a carefully crafted deep dive into the numbers behind goods or services, organizations can make greater profits and eliminate inefficiencies in never before seen ways. Think of it like “trimming the fat,” so to speak.

Of course, these intelligent analytics can also be used to find new and more lucrative business ventures. Without proper analysis, though, these statistics and analytics are just empty numbers. Business intelligence apps aim to provide perspective and create insight for operational efficiency and effectiveness. Businesses that want to reap the most benefit from their data will invest in business intelligence strategies to glean important insights.

Cloud Technology
The cloud retains its importance as one of the best ways to take full advantage of modern technology. This is because no matter what type of business applications are released in the future, the cloud will remain one of the best ways to access them. The cloud offers dynamic access to business-critical computing constructs and applications that business owners will want to utilize because they offer cost-reduction and other benefits.

How does your business plan on using the cloud and these other technologies in 2018? To learn more about your options, reach out to GTSS at (803) 298-3008.



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